Do you have rental minimums?
Orders are subject to a $1000 local rental furniture minimum for deliveries during peak seasons (March-June and September-November). Beyond our 30 mile radius, a higher order minimum and delivery fee will apply starting at $2,500.00. This ensures our quality of product and service.
**Exceptions may apply, inquire for more information regarding your rental needs.**
Where do you deliver your rentals?
Anywhere our clients request!
Can I pickup rented items myself?
We do allow self-pickups for certain rented items during specific pick-up times with a $250 minimum. Failure to arrive at your scheduled pick-up time is subject to forfeiting your rentals, with strict delivery times for other events, we must stay on time and can not delay other clients for late will-call orders. Clients are responsible for their own straps and moving blankets to keep larger pieces secure and protected during transport. Upholstered items and furniture are required to be transported in an enclosed vehicle or trailer if allowed to be picked-up. We will not have staff onsite to assist with loading will-call orders and clients should be prepared to load their own vehicle.
How do I reserve my favorite pieces?
Please email us your order at firstname.lastname@example.org and we will get you a quote right over. To ensure an efficient quote please be sure to provide the following:
Name, Date of the Event, Location Address, Billing Address, Delivery Date/Time and Pick Up Date/Time
To confirm a 50% deposit is required to hold your order. Items not reserved with payment and required documents will be released back to the public for your event date after the two weeks.
Can changes be made?
Absolutely, we know things change so you have up to 7 days out to make adjustments. After the 7 days you are subject to fees. Any deposits paid will not be adjusted.
Do you offer extended rentals?
We do offer extended rentals. Our rental rate includes a 48-hour rental fee – this allows for loading, the event and unloading. Need the items for longer than 48 hours?
We offer extended rental rates. Contact us for more details.
Can I come see the items in person?
We do allow in-person visits to our warehouse by appointment only. Typically, these are Tuesday-Thursday since weekends are reserved for events and Monday for catch up. Contact us to schedule a time.
Do you offer event design services?
Yes, we do offer event design services which begins at $150 for an hour consultation.
What do delivery fees include?
Rental delivery fees start at $125 on way and increase based on rental quantity, distance traveled, labor involved, late night pickup’s (after 7 pm) and specific delivery times. Base Fee of $300 for deliveries outside our 50 mile radius.
Base Delivery fees cover – time and labor packing rental items, driving to your venue, time and labor unloading rentals on one level within 50 feet from delivery vehicle, returning to IER warehouse, return pick-up of rental items at the conclusion of your event, returning to the IER warehouse, time and labor to unload and re-organize items rented.
Additional delivery fees – deliveries involving carrying items up or down stairs, delivery or pickups outside of business hours, set-up or styling of rental items, collecting or tearing down event items not found in one central location upon pick-up, event runs over time, inability to access the venue for delivery or pickup, etc.
What is something was damaged or lost?
Accidents and spills happen! The customer is ultimately responsible for any damage to rental items that occur while in Client’s possession, including damages or improper packing by coordinators or decorators. If the item is damaged beyond repair due to negligence or misuse, replacement fees can be 4-6 times the rental rate and the credit card on file will be charged the cost to fix or replace the item. If the item is salvageable, we first attempt to fix and clean any and all items ourselves, and the client will be charged the cleaning and/or repair fee over damage waiver.
Examples of damages are candle wax, spills, stains, cigarette/cigar smell, cracks, chips, improper packing, missing packing material or missing items.
Items damaged or missing upon receipt must be reported to IER within 2 hours of receipt, prior to the event.
What is your collaboration or styled shoot policy?
IER accepts a handful of collaborations a year that we feel align closely with our brand. All other collaborations are subject to the following:
- Fees + 50% off your order + signed styled shoot agreement
- IER employees will not be on-site for the styled shoot, unless it is one of our hand-picked collaborations, and items must be picked up and returned to us. This is subject to our will-call policies. Delivery may be available on certain dates for an additional fee.
- For all collaboration inquiries, please email us the details of your ideas including a list of vendors involved, inspiration board, as well as any items that you’re interested. Any and all requests missing these details will not be considered
What if we need to cancel our order?
Things happen in life that cause events to be cancelled. We do not refund any monies paid on orders due to the fact that we have pulled these items from our available inventory to other clients. We are happy to give you a credit for a future event date. Cancellations must be made in writing, no less than 30 days prior to the event. At this point we will waive the final payments. If cancellation is made within 30 days of the event date, client will be charge in-full.
We highly encourage clients to obtain event insurance to protect themselves from unforeseen circumstances that may result in cancellation or rescheduling of events.